Refund policy

At Maina Gems, we carefully curate each vintage and pre-owned piece for its unique character, history, and beauty. Because many of our pieces are vintage, one-of-a-kind, or limited in availability we have a carefully defined return policy.  

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

  • The item must be in the same condition in which it was received. You’ll also need the receipt or proof of purchase.
  • Jewelry must not have been worn, altered, resized, repaired, or damaged after delivery. 
  • Bags and accessories must be returned with all original tags, packaging, dust bags, authenticity cards, and other included accessories, when applicable. 
  • Items that have been customized, resized, or altered at the customer's request are final sale.

Final Sale Items

The following items are final sale and cannot be returned or exchanged: 

  • Items specifically marked Final Sale
  • Sale or discounted items
  • Custom, personalized, resized, or altered pieces
  • Items purchased through a special order
  • Gift Cards

Because vintage pieces are often one-of-a-kind, exchanges are not guaranteed.

Vintage Condition

Vintage and pre-owned pieces may show signs of age and previous use. Minor imperfections, patina, surface scratches, variations, discoloration, or other signs of wear may be part of the character and history of the vintage item.

We make every effort to accurately photograph and describe the condition of each piece before purchase. Please review all photos, measurements, descriptions, and condition notes carefully before placing your order.

How to Initiate a Return

To request a return, please contact us at hello@mainagems.com. Please include your order number and the reason for your return.

If your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Maina Gems is not responsible for items lost or damaged while being returned.

You can always contact us for any return question at hello@mainagems.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Original shipping charges are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mainagems.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide photographs of the item and packaging. We will work with you to resolve the issue as quickly as possible. 

Authenticity

Maina Gems takes authenticity very seriously. Each designer item is carefully reviewed and authenticated before being offered for sale.

Because of the nature of vintage and pre-owned goods, all sales are subject to the condition and description provided on the individual product listing. 

Questions

If you have any questions about an item's condition, measurements, materials, authenticity, or return eligibility, please contact us before purchasing. We are happy to provide additional information whenever possible. 

Thank You for choosing Maina Gems and for giving beautiful vintage pieces a new story.